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general:uptime_and_maintenance_schedules

Uptime and Maintenance Schedules

The Industrial App Store is a distributed architecture consisting of Apps, APIs, Data Connections and Data Sources. Although we aim to limit disruption to App Store services, occasional maintenance is required.

Notifications

Maintenance Policy

Below is our policy for managing uptime.

  • Production
    Intelligent Plant 1) generally schedule updates and maintenance for Fridays 10:00-14:00 British Local Time.
    Exceptions may be made for high priority fixes.
    Refer to Maintenance Calendar for upcoming events.
  • Pilot / Beta / Canary
    Pre-production apps and services may be updated at any time without notice.
  • App Store Connects
    App Store Connect updates are distributed via NuGet package feeds. Although we prepare package feed updates for last Friday of every month, you can control if and when to collect them. For more detail, refer to App Store Connect Updates.

Maintenance Calendar

Christmas change freeze - no scheduled maintenance from 19th Dec – 3rd Jan.

App Impact Detail Maintenance Window Anticipated Downtime
App Store Connect An update to App Store Connect will be released. Your App Store Connect will download and apply the update according to its own update schedule. Your App Store Connect data sources will be unavailable while the update is being applied. To configure your update schedule, please refer to App Store Connect Updates. Fri 28 November 2020 09:00 - 13:00 UTC 15 mins
Industrial App Store Portal We are updating and improving the Industrial App Store portal. You may experience some interruption during the maintenance window. Fri 28 November 2020 09:00 - 13:00 UTC 15 mins
Alarm Analysis We are updating and improving the Alarm Analysis application. You may experience some interruption during the maintenance window. Fri 28 November 2020 09:00 - 13:00 UTC 15 mins
Sequence of Events Explorer Minor update (see release notes). You may experience some interruption during the maintenance window. Fri 28 November 2020 09:00 - 13:00 UTC 15 mins

Release Notes

1)
The Industrial App Store serves apps from multiple vendors. For non-Intelligent Plant apps, please refer to directly to the vendor for details of their update schedules.
general/uptime_and_maintenance_schedules.txt · Last modified: 2020/11/24 10:19 by su