Augmented Support via smart glasses forms the foundation for the most efficient and cost-effective field support by a live-connected remote expert. Servicing operations can be organized and managed decentralized using encrypted, bidirectional communication. With the integrated image tool screenshots, pictures, pdf and data sheets can be edited and sent to the smart glasses. The expert has the ability of recording and documenting the entire support case at any time (ticketing function). All functions can be performed comfortably and centralized by using a standard web browser. The product package includes a smart glass from the ESSERT portfolio, a user manual, user management, 10 GB web space and an account-specific database.

Key facts:

• -      70% less travel thanks to ad hoc support from the back office
• -       40% reduction of overall service cost
• -       Pictures overcome language barriers
• -       Productivity boost for end customers
• -       Plug-and-work technology